At Stefanini Group, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients by combining cutting-edge technology, artificial intelligence, and human creativity. We are at the forefront of business problem-solving, delivering real impact on a global scale. By joining our team, you become part of a global transformation journey where we aim to create a positive impact on both business and our employees' lives. If you are looking for professional growth in an environment that values innovation, respect, autonomy, and partnership, this opportunity is for you!

Responsibilities

• Execute daily checklists for computer formatting, ticket resolution, and equipment delivery.
• Manage ticket SLA compliance and deliver technical support through service platforms.
• Organize workstations, printers, and general computer hardware inventory.
• Adhere to client standards and processes, including inventory audits, stock reviews, process mapping, and availability management.

Required skills

• Intermediate conversational English skills for interacting with global clients and internal teams.
• Knowledge of Windows operating systems, ITSM tools, inventory control, and backup solutions.
• Familiarity with technical service portfolios, printer maintenance, process mapping, and availability management.
• Strong soft skills: technical aptitude, proactivity, clear communication, teamwork, politeness, and a commitment to customer service excellence.

Differentials

• Experience providing second-level (N2) remote technical support to clients.
• Familiarity with continuous improvement and operational best practices in IT operations.

What we expect
We look for dedicated professionals who bring a proactive mindset, strong problem-solving abilities, and a genuine commitment to customer satisfaction. If you thrive in a collaborative global environment and are eager to contribute to technology operations, we look forward to receiving your application!